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Case study · Government & Service Delivery

Mpumalanga Connect: Citizens Reporting Service Delivery Issues

A citizen reporting app for service delivery in Mpumalanga, covering roads, housing, water and sewage, and disaster reporting.

23,000+issues solved
2,100+service points
355directory listings

The project

The challenge

Citizens need a simple way to report problems like potholes or water leaks, and government needs those reports to reach the right people and be tracked until they're fixed.

What we built

We built a citizen app for reporting service delivery issues, from potholes and roads to housing, water and sewage, and disasters. Reports are logged against service points and tracked through to resolution, with a directory to help citizens find the right service.

What the App Does

  • Road issue reporting. Report potholes and road problems with location.
  • Service delivery & housing. Log housing and service delivery issues.
  • Water & sewage. Report leaks, outages and sewage problems.
  • Disaster reporting. Report emergencies and disaster damage.

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